Job Title: Assistant General Manager - Flukes

Reporting to: General Manager - Big Penny Social
Key contacts: Managing Director and Head of Commercial
Location: Flukes at Big Penny Social, London, E17 6AL

Our flagship venue is undergoing an exciting new development phase, and we are about to launch London’s newest competitive socialising concept. Our multi-use games hall – Flukes – will incorporate pool, electric shuffleboard, AR darts and karaoke rooms alongside a new cocktail bar and private bar with views over the rest of our enormous venue. Flukes  will be a sub-brand of Big Penny Social and will form part of the unique experience of visiting the venue for all of our many guests, groups, brands and corporates.

Flukes is inspired by old social clubs and pool halls, and the atmosphere and vibe will be key. The brand identity is Fun, Quirky and Comforting – and we are looking for the perfect person to help bring the brand to life.  

Although an AGM of Big Penny Social, your primary responsibility will be the management of Flukes. This will be your domain, you will be the face of the new venue, and we want your personality, wit and character to shine through and be central to its success. We want you to deliver an exceptional customer experience in an exciting and challenging environment, for the newest part of our growing business. 
 

KEY RESPONSIBILITIES AND TASKS

General

• The AGM – Flukes, will be responsible for ensuring the day to day running of Flukes  - the new games hall, bar and kitchen at Big Penny Social.
• A personable, fun and unique guest experience is essential. We want to get away from the brash and transactional feeling of most games spaces, and the personality of this role is key to that.
• You will work with the GM to hire the Flukes team, finding the best talent to bring the brand to life
• You’ll be responsible for rotas, GP control and guest feedback for Flukes
• Ensuring that a fun, quirky and unique experience is backed up by exceptional professionalism and diligence in every part of the business
• Ensuring speedy and efficient service with a friendly attitude, by coordinating with kitchen, bar staff and BOH.
• Monitoring appropriate staffing levels to meet the expected level of customer experience, whilst hitting labour percentage KPIs.
• Helping to integrate Flukes into the overall running of Big Penny Social.
• When necessary, assisting with the running of Big Penny Social and covering for holidays and other absences.
   

Experience and competencies

• Experience of working at management level of a competitive socialising venue is essential
• Big personality who lives the brand identity of Fun, Quirky and Comforting
• Good teamwork skills and ability to motivate others
• Fantastic service
• Proven achiever and high performer
• Results driven
• Excellent communication and listening skills
• Good analytical thinker, solving issues before as and as they arise
• Lots of initiative
• A positive attitude
• The ability to think on your feet
   

THE PACKAGE
A competitive package is on offer for the right candidate with an annual salary of £42,500, plus pension contributions as well as a discretionary annual bonus, 28 days holiday including Bank Holidays, enhanced parental leave and a wide variety of diverse community events you can get involved with every day 

WORKING HOURS 
Standard hours 45 hours weekly, flexible across a seven-day period. Due to requirements of this role shifts are more often Wednesday – Sunday. The role will require to cover hours outside of the standard on an ad-hoc basis.

BIG PENNY VALUES
Big Penny is on a mission to enrich society by providing places where people come together, and community spirit comes alive.

We are a growing events and hospitality company with a flagship site in Walthamstow - Big Penny Social, and a bar at City Airport – Big Penny Brews.

Big Penny is a values-led organisation; this means our values guide our everyday behaviours. Our values are;

• Connection –Make People Feel Like They Belong
• Discovery – Learn Something New Every Day
• Fun –Positivity Spreads Positivity; Share Yours
• Community – Get Involved

HOW TO APPLY
Please email your CV to talent@bigpenny.co.uk