Job Title: Assistant General Manager - Big Penny Social

Reporting to: General Manager - Big Penny Social
Location: Big Penny Social, London, E17 6AL

WHAT ARE WE LOOKING FOR
Their primary role is to ensure that the dining experience is smooth, pleasant, and meets the Big Penny standards. We are seeking an experienced and enthusiastic AGM to join our team at Big Penny Social. In this role, you will be responsible for driving guest experience through the successful management of service and running  of shifts.

BIG PENNY VALUES
Big Penny is on a mission to enrich society by providing places where people come together, and community spirit comes alive.

We are a growing events and hospitality company with a flagship site in Walthamstow - Big Penny Social, and a bar at City Airport – Big Penny Brews.

Big Penny is a values-led organisation; this means our values guide our everyday behaviours. Our values are;

• Connection –Make People Feel Like They Belong
• Discovery – Learn Something New Every Day
• Fun –Positivity Spreads Positivity; Share Yours
• Community – Get Involved 

If they sound like your type of thing, please keep reading; we want your energy on our team and want to hear from you. We hire for attitude and train for skill so please apply.  

KEY RESPONSIBILITIES AND TASKS

General

• The AM will be responsible for ensuring a fantastic guest experience – from initial first introduction to their area and all the way through to when they leave. Greet guests warmly as they arrive, presenting menus and specials. Be knowledgeable about the menu, daily specials, and promotions.
• Supporting the GM in consistency and training of the bar team.
• Supporting GM and team in new procedures that need implementing.
• Supporting with rotas, GP control and guest feedback scores.
• Having a presence on the floor throughout the day to identify or solve issues that might arise, supporting and monitoring the team.
• Ensuring speedy and efficient service with a friendly attitude, by coordinating with kitchen and bar staff and BOH.
• Monitor there are at any given time the appropriate number of team members available and in the right positions throughout shifts.
• Floor, Food pass and Front of House team running amazingly well, the venue overall running smoothly and looking clean and tidy.
• Guest experience and ambiance second to none and staff morale high.
• Check back with guests to ensure satisfaction and handle any requests or complaints.

Success looks like

• Delivering excellent guest experience each and every time
• Increase the sales by supporting floor, BOH and the Bar teams during service
• Achieving and maintaining high quality guest feedback scores
• Excellent preparation, organisation and communication internally and externally 

Experience and competencies

• Good teamwork skills and ability to motivate others
  Fantastic service
• Proven achiever and high performer
• Results driven
• Excellent communication and listening skills
• Good analytical thinker, solving issues before as and as they arise
• Lots of initiative
• A positive attitude
• The ability to think on your feet.

THE PACKAGE
A competitive package is on offer for the right candidate with an annual salary of £42,500, plus pension contributions as well as a discretionary annual bonus, 28 days holiday including Bank Holidays, enhanced parental leave and a wide variety of diverse community events you can get involved with every day 

WORKING HOURS 
Standard hours 45 hours weekly, flexible across a seven-day period. Due to requirements of this role shifts are more often Wednesday – Sunday. The role will require to cover hours outside of the standard on an ad-hoc basis.

HOW TO APPLY
Please email your CV to talent@bigpenny.co.uk