WHO WE ARE LOOKING FOR
Their primary role is to ensure that the dining experience is smooth, pleasant, and meets the Big Penny standards. We are seeking an experienced and enthusiastic Back of House Supervisor to join our team at Big Penny Social. In this role, you will be responsible for driving guest experience through the successful management of the bars and back of house areas. 

WHO WE ARE
Big Penny is on a mission to enrich society by providing places where people come together, and community spirit comes alive. 

We are a growing events and hospitality company with three sites across London, a new warehouse space being created now and big ambitions to open more sites in the future. 

We are a place where people feel they belong; and our team makes it. We are a diverse group of people who believe in the importance of connection. We have shared values, and hugely different interests. That makes us incredible at making our diverse customers and team members feel welcome. 

Big Penny is a values-led organisation; this means our values guide our everyday behaviours. Our values are; 

• Connection –Make People Feel Like They Belong
• Discovery – Learn Something New Every Day
• Fun – Positivity Spreads Positivity; We Spread Ours
• Community – Get Involved

If they sound like your type of thing, please keep reading; we want your energy on our team and want to hear from you. We hire for attitude and train for skill so please apply. 

KEY RESPONSIBILITIES & TASKS

• Key Holding and opening and support closing of venue following company procedures and security protocols.
  Ensuring set-up/close and service is to the highest standards, enable staff members to serve efficiently.
• Ensure all checklists are completed on Trail and actions noted if needed.
• Make sure floor lay out change over during the shift are looked after and or communicated to the night shift where needed.
• Ensure Bar specs and standards are in place through support in training.
• Ensure cellar management is always followed.
• Support AGM and BOH manager in FOH training where needed.
• Monitor there are at any given time the appropriate number BOH team members available, moving team around venue where needed.
• The venue overall running smoothly and looking clean and tidy.
• Bars fully stocked and prepped.
• Keeping staff morale high.

SUCCESS LOOKS LIKE

• Delivering excellent guest experience each time you have an interaction.
• Maximise sales by ensuring the venue is always consistently well-stocked with inventory.
• Having a presence behind the bar or on the floor throughout the day to identify or solve issues. 
• Achieving and maintaining high standards within your team.
• Excellent preparation, organisation and communication internally and externally.
   

EXPERIENCE & COMPETENCES

• Prior experience in a senior Host role and a large service venue.
• Good teamwork skills and ability to motivate others.
• Fantastic service skills
• Results driven.
• A drive to lead & manage people effectively to foster motivation and achievement of  results.
• Excellent communication and listening skills.
• Proactive with lots of initiative.
• A positive attitude.

Flexible hours across a seven-day period. Due to requirements of this role shifts are more often Wednesday – Sunday.  The role will require to cover hours outside of the standard on an ad-hoc basis.

What We Offer

• £12.48 + TRONC
• 20 hours
• Free food and drink on shift
• 33% discount, friends and family discount
• Company events and staff socials

The Team
We’re committed to hiring diversely. Our hiring process assesses candidates on their unique skills and attitude, not your identity.

To apply please send your CV and a short cover letter to talent@bigpenny.co.uk