WHO WE ARE LOOKING FOR
Their primary role is to ensure that the dining experience is smooth, pleasant, and meets the Big Penny standards. We are seeking an experienced and enthusiastic AM to join our team at Big Penny Social. In this role, you will be responsible for driving guest experience through the successful management of service and running of shifts.

WHO WE ARE
Big Penny is on a mission to enrich society by providing places where people come together, and community spirit comes alive. 

We are a growing events and hospitality company with three sites across London, a new warehouse space being created now and big ambitions to open more sites in the future. 

We are a place where people feel they belong; and our team makes it. We are a diverse group of people who believe in the importance of connection. We have shared values, and hugely different interests. That makes us incredible at making our diverse customers and team members feel welcome. 

Big Penny is a values-led organisation; this means our values guide our everyday behaviours. Our values are; 

• Connection –Make People Feel Like They Belong
• Discovery – Learn Something New Every Day
• Fun – Positivity Spreads Positivity; We Spread Ours
• Community – Get Involved

If they sound like your type of thing, please keep reading; we want your energy on our team and want to hear from you. We hire for attitude and train for skill so please apply. 

KEY RESPONSIBILITIES & TASKS

• The AM will be responsible for ensuring a fantastic guest experience – from initial first introduction to their area and all the way through to when they leave. Greet guests warmly as they arrive, presenting menus and specials. Be knowledgeable about the menu, daily specials, and promotions.
• Supporting the AGM in consistency and training of the bar team.
• Supporting AGM and GM in new procedures that need implementing.
• Supporting with rotas, GP control and guest feedback scores.
• Having a presence on the floor throughout the day to identify or solve issues that might arise, supporting and monitoring the team.
• Ensuring speedy and efficient service with a friendly attitude, by coordinating with kitchen and bar staff and BOH.
• Monitor there are at any given time the appropriate number of team members available and in the right positions throughout shifts.
• Floor, Food pass and Front of House team running amazingly well, the venue overall running smoothly and looking clean and tidy.
• Guest experience and ambiance second to none and staff morale is high.
• Check back with guests to ensure satisfaction and handle any requests or complaints.
   

SUCCESS LOOKS LIKE

• Delivering excellent guest experience each and every time
• Increase the sales by supporting floor, BOH and the Bar teams during service
• Achieving and maintaining high quality guest feedback scores
• Excellent preparation, organisation and communication internally and externally 
   

EXPERIENCE & COMPETENCES

• Good teamwork skills and ability to motivate others
• Fantastic service
• Proven achiever and high performer.
• Results driven.
• Excellent communication and listening skills.
• Good analytical thinker, solving issues before as and as they arise.
• Lots of initiative.
• A positive attitude.
• The ability to think on your feet.

Flexible hours across a seven-day period. Due to requirements of this role shifts are more often Wednesday – Sunday.  The role will require to cover hours outside of the standard on an ad-hoc basis.

What We Offer

• £34,000
• 45 hours
• Free food and drink on shift
• 33% discount, friends and family discount
• Company events and staff socials

The Team
We’re committed to hiring diversely. Our hiring process assesses candidates on their unique skills and attitude, not your identity.

To apply please send your CV and a short cover letter to talent@bigpenny.co.uk